(Information from outside the sources): If you lose access to your server, you can use the Virtual Console (IPMI/KVM) through your Hostaday Dashboard .
- Log in to your account and go to Hosting List > Manage.
- Open the Virtual Console.
- Reboot your server and enter the boot menu (usually GRUB) to access single-user mode.
- From there, you can run the
passwdcommand to set a new root password. This tool provides direct "hardware-level" access even if SSH is not working.