If your Private Key is lost, it is impossible to install or use the SSL certificate, as the key is required to decrypt the secure connection .
- Immediate Action: You must initiate a Reissue from your Hostaday account.
- Steps: You will need to generate a brand new CSR on your server, which will create a new corresponding Private Key. Use this new CSR to reissue the certificate.
- Security: Always ensure you keep a backup of your private key in a secure location, as Hostaday does not store these keys for your protection .
